Before you can effectively service the customer (people and literal organizations) you must realize that you are an organization that is mainly concerned with the BOTTOM LINE. You must also understand that you provide PRODUCTS AND SERVICES, and that your service should produces PRODUCTS.
THE BOTTOM LINE IS YOUR FOUNDATION AS MUCH AS IT IS THE ROOT OF AN ISSUE
PRODUCTS IS TIME ENCAPSULATED IN FORM OF A TANGIBLE PRODUCT; Tangibility cannot be pigeonholed to an item that you can PHYSICALLY touch with your hands. It can be seen in the form of policies, programs and processes.
Before you can …
Divine Works E&T 